Ever notice how the service level from a new vendor is great at the beginning but fades over time? Of course you have. First impressions are everything and if poor service is delivered after trust has been placed, the relationship won’t take hold and probably won’t survive the initial transaction. But why does it fade over time? Doesn’t trust need to be reinforced? Don’t your marketing materials still need to deliver results? Of course they do. And while some print marketing companies may reserve their “first impression” service level for new customers, we prefer to deploy it throughout the lifetime of our relationships.
Not Older, Better
With a goal of being viewed as an extension of your marketing team, we know we have our work cut out for us. Fortunately, we have 24 years of experience to build on and if that experience has taught us anything, it’s that knowledge of operational aspects of your marketing dept. is just as important as production specifications. With every new project, we gain familiarity with your print marketing strategies, key players on your team, and operational aspects. Knowledge of these factors contribute to an improving service level over time as we continue to produce and deliver all of your print marketing material.
As you can see, we have our goals set on a long and healthy relationship with marketing teams of all sizes. We strive to know and understand our customer’s print marketing goals and adjust our services accordingly. This is how we’ve managed to keep our customers happy not just in the first few days but for the long haul. If you’re looking for a long term partner, we’d love an audition. Ask for Chris Hetterich at 972-661-9899.
